Shipping, Returns & FAQ

Everything you need to know before, during, and after your order. If you have a question that isn't answered here, get in touch directly and we'll get back to you fast.

Ordering & Fitment

How do I know a part will fit my car? Every part listed on our site is verified against specific chassis codes before it goes live. We don't publish vague compatibility claims — if a listing says it fits your car, it has been checked against that exact model. If you're unsure about fitment for your specific variant, trim level, or build date, contact us before ordering and we'll confirm compatibility for you.

What chassis codes do you cover? For BMW we cover the E46, E60, E90, E92, F15, F16, F25, F26, F80, F82, F85, F86, F90, F92, F93, G01, G02, G05, G06, G20, G22, G42, G80, G82, G87, G90, and i8. For McLaren we cover the P1, 570S, 600LT, 720S, and Artura. For Ferrari we cover the 458, 812, and SF90. For Lamborghini we cover the Aventador and Huracan. For Porsche we cover the 911 (991 and 992) and 718. We are continuously expanding our range — contact us if you don't see your model listed.

Can I order a part for a car not listed on the site? In some cases yes. Contact us with your chassis code and the part you're looking for and we'll let you know if we can source it.

Do your parts come with fitting hardware? Most exterior body components include the necessary mounting hardware. This is confirmed in each individual product listing. If you're unsure, contact us before ordering and we'll clarify exactly what's included.

Shipping

Where do you ship to? We ship worldwide. No matter where you're located, we can get parts to you.

How long does shipping take? Estimated delivery times by region are as follows. United Kingdom: 2-4 weeks. Europe: 3–5 weeks. United States and Canada: 5–10 business days. Australia and New Zealand: 5-7 weeks. Rest of World: 6-8 weeks depending on destination and customs processing times. These are estimates — actual delivery times can vary based on courier availability, customs clearance, and local conditions.

How much does shipping cost? Shipping costs are calculated at checkout based on your location, the size of the order, and the courier service selected. For large or heavy items such as full bumper assemblies and body kits, freight rates will apply and will be displayed before you complete your purchase.

Will I need to pay customs duties or import taxes? International orders may be subject to customs duties, import taxes, or VAT depending on your country's regulations. These charges are the responsibility of the buyer and are not included in our product prices or shipping fees. We recommend checking your local import regulations before ordering if you're unsure.

How will my order be packaged? All parts are packaged specifically to protect them in transit. Carbon fiber components are wrapped, padded, and boxed to prevent surface and structural damage. Large body panels are crated or double-boxed where necessary. If a part arrives damaged due to packaging failure, contact us immediately with photos and we will resolve it.

Will I receive tracking information? Yes. Once your order has been dispatched you will receive a tracking number by email so you can monitor your delivery every step of the way.

Returns & Our Fitment Guarantee

What is your fitment guarantee? If a part doesn't fit your vehicle as described in our listing, we will resolve it at no cost to you. This means either sending the correct part, arranging a return and full refund, or finding an alternative solution — whichever works best for you. We don't hide behind restocking fees or blame the customer for fitment issues that are our responsibility.

What if I ordered the wrong part by mistake? If you ordered the wrong part due to selecting the wrong model or variant, contact us as soon as possible. If the item hasn't been dispatched we can amend the order. If it has already shipped, we can arrange a return subject to the item being unused and in its original packaging. Return shipping costs in this instance are the responsibility of the buyer.

How do I start a return? Contact us directly via our contact page or email with your order number and the reason for the return. We'll respond within 1 business day with instructions. Do not send items back without contacting us first as this can delay the resolution process.

What condition does a returned item need to be in? Items must be returned unused, uninstalled, and in their original packaging. Parts that have been fitted, modified, or damaged after delivery cannot be accepted for return unless the damage occurred during transit or the part was incorrectly described.

How long do refunds take? Once a return is received and inspected, refunds are processed within 5-10 business days back to your original payment method.

Installation & Technical Support

Do you offer installation support? Yes. If you have questions about how to install a part you've purchased from us, get in touch and we'll help. For straightforward bolt-on components we can walk you through the process. For more complex installations we'll advise on the type of professional help you'll need.

Do you recommend installers? We don't have a formal installer network, but if you contact us with your location we'll do our best to point you toward reputable specialists who work with the type of vehicle and parts involved.

Can I install these parts myself? Many of our parts are designed for straightforward fitment and can be installed at home with basic tools. Others — particularly full body kit conversions, wide-body arch extensions, and anything requiring paint matching — should be installed by a professional bodyshop. Individual product listings will indicate the complexity of installation where relevant.

Custom & Special Orders

Can I order parts in a custom finish or specification? For certain products, custom finishes such as matte carbon, gloss carbon, or specific weave patterns may be available. Contact us before ordering to discuss what's possible.

How long do custom orders take? Custom order lead times vary depending on the product and specification. As a general guide, allow 4–6 weeks from order confirmation to dispatch. We'll confirm the lead time for your specific order before you commit.

Can you source a part that isn't listed on your site? In many cases yes. We have supplier relationships across multiple manufacturers and can often source parts that aren't in our standard catalog. Contact us with the details of what you need and we'll come back to you with availability and pricing.

Contact Us

Can't find the answer you're looking for? Get in touch directly — you'll hear back from someone who knows these cars, not an automated system.

Visit velocitycarparts.shop to browse our full range.