Return Policy
Velocity Performance Parts
Returns, Refunds, Shipping & Warranty Policy
Customer Satisfaction Policy
Velocity Performance Parts is committed to ensuring customer satisfaction. If you experience an issue with a product, please follow the guidelines below to resolve it efficiently.
General Policy Overview
Start at the Original Place of Purchase
All claims, refunds, and returns must be handled by the original seller. Contact them first for assistance.
Do Not Remove Installed Products
If an issue arises post-installation, do not remove the product before receiving confirmation of return approval. On-car diagnostics may help resolve issues without removal.
Warranty for Original Owners Only
Second owners must purchase replacement parts separately.
Dealer and Direct Purchases
If purchased through a dealer or Velocity Performance Parts directly, submit a request via the form on our website.
Order Cancellations
- Orders canceled more than 48 hours after placement incur a 20% raw materials allocation fee.
- Orders cannot be canceled once shipped.
Product Representation
Product photos on the website may not always reflect the latest design. Contact support for specific details before purchasing.
Return Policy
Non-Returnable Items
- Electrical items (e.g., exhaust valve controllers)
- Installed universal valved mufflers
- Special order exhaust systems
- Items without original factory packaging
- Shipping damage or mispackaged items without documentation
- Incomplete returns (missing components or hardware)
- Items damaged due to misuse or improper installation
- Returns requested after 30 days from delivery
- Preorder items
Returnable Items — Subject to 20% Restocking Fee
- In-stock items (excluding Special Operations Systems)
- Uninstalled Universal Valved Muffler Kits
Return Window
Returns must be initiated within 30 days of the delivery date. Damaged returns will incur additional restocking fees.
Use all original packaging when returning items to prevent damage.
Refund Policy
- All approved refunds are processed by the original place of purchase.
- Approved returns must be received at Velocity Performance Parts HQ within 30 days of approval.
Discontinued Products
If a warranty claim is approved for a discontinued product, repairs will be made if possible. If repairs are not possible, a comparable replacement may be offered.
Warranty Coverage
All products manufactured by Velocity Performance Parts are guaranteed to be free from manufacturing defects in materials and workmanship at the time of sale. Products are guaranteed to fit and function as designed on their intended vehicle application, provided the vehicle has not been modified or incurred structural damage.
Sound or tone is not a warrantable or returnable issue. Exhaust sound is subjective and not considered a defect.
Warranty Periods
| Component | Coverage |
|---|---|
| 304 stainless steel & titanium exhaust tubes and welds | Lifetime of Ownership — defects in workmanship or material, including penetrating rust |
| Mufflers and resonators | 3 years — defects in workmanship or material, including penetrating rust |
| Catalysts | 25,000 miles from date of installation — EPA emission testing and OBDII compatibility |
| Catalytic converter external shells (including end pipes) | 5 years or 50,000 miles from installation — corrosion and defective welding |
| Vacuum pots, electronic remotes, and mechanical valves | 1 year limited |
| Electronics (12V vacuum pumps, RF modules, controllers) | 1 year limited |
| Tip finish | 1 year limited |
Warranty Terms
- Warranty coverage begins on the purchase date and applies only to the original purchaser.
- This warranty is not transferable or assignable at any time.
- Discoloration caused by heat, salt, brine, or other road treatments is not covered.
- Tip finish discoloration or damage caused by heat, chemicals, lack of maintenance, road salt, brine, road debris, or misuse is not covered.
What is Not Covered
- Installation damage, removal, labor costs, alteration, modification, bending, cutting, welding, or unauthorized repair
- Combination with other parts, including heat wrap
- Normal wear and tear, cosmetic damage, moisture damage, or water immersion
- Acts of God, accidents, misuse, racing, negligence, inadequate mounting, or impact with vehicles, obstacles, or environmental hazards
- Theft, vandalism, or intentional damage
Other Limitations
Neither Velocity Performance Parts nor any independent distributor or licensee is responsible for time loss, rental costs, or any incidental, consequential, punitive, or other damages related to a purchased product.
Shipping Policies
Package Theft Policy
Velocity Performance Parts is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. Once a package is marked as delivered — particularly when photographic evidence is provided — we consider the transaction complete and assume no further liability.
To minimize risk, we recommend tracking your shipment, being available at delivery, or using a secure delivery address such as a work address or carrier access point.
If your package is missing: check surrounding areas, contact the carrier to file a claim, check with neighbors, and file a police report if theft is suspected.
By completing your purchase, you acknowledge responsibility for ensuring secure receipt of your package once it has been marked as delivered.
Shipping Damage — What to Do
Velocity Performance Parts cannot be held liable for loss, theft, or damage to any shipment. If a package appears damaged on arrival, note the condition and have the driver acknowledge it. If damage is discovered after opening, contact the carrier immediately and save all packaging for the claim inspection.
Shipping damage claims must be submitted within 7 days of receiving your product.
Submit the following photos via our website support form:
- 10 photos of the exterior of the box showing damage from all angles
- 10 photos of the interior of the box with all contents inside
- 10 photos of the interior of the box with all components removed
Any funds returned from the carrier will be refunded to your original payment method. Proceed with installation as normal — if outlets are damaged, have your installer expand the pipes to resolve the issue.
Order Exchanges & Partial Returns
- Exchanges require placing a new order; send back the original for a refund.
- Partial returns (e.g., returning only part of a kit) are not allowed.
Fitment Issues
If you receive a product that does not fit properly, stop the install immediately and follow these steps. Once the exhaust is heat cycled it is considered a used item and cannot be returned or exchanged.
1
Take a minimum of 10 photos of the issue and 1 video.
2
Upload this information via the form on our website (allow 24–48 hours for a response).
3
Contact our customer service team and describe the issue in detail.
4
Our team will guide you through the resolution process.
If the item ordered cannot be easily replaced, Velocity Performance Parts will cover the costs of modifications at our sole discretion. If a replacement unit is available, we will ship a replacement and provide a return label for the original. If the original is not returned, Velocity Performance Parts reserves the right to charge for the additional product.
Race Configuration Disclaimer
Race exhaust systems may trigger a check engine light. A tune or software modification is recommended when using race configuration products.
Liability Disclaimer
- Velocity Performance Parts is not responsible for incidental or consequential damages, including labor, rental car fees, lost time, or revenue loss.
- Warranty claims must go through Velocity Performance Parts before removal of any product.
- For assistance, contact our support team via the form on our website.
Chargeback Policy
Important: Chargebacks require returned goods.
A customer shall not process a chargeback without first returning the goods to us. Chargebacks for any reason will not be accepted unless items are returned to Velocity Performance Parts. No credit card company shall initiate a chargeback without requiring the customer to send the items back. The return address will be provided by our support team upon request.
